The Detention Division consists of four squads whose primary duties include the supervision of the inmate population within the New Hanover County Detention Facility. This supervision includes, but is not limited to, ensuring the inmates are housed in a safe environment, providing quality meals, and providing inmates with family and attorney contact through frequent visitation.
The Division also includes a fifth squad which is responsible for inmate transportation to and from the facility, inmate classification, front desk responsibilities, and logistical duties. In addition, there is a booking/intake unit which is staffed 24 hours a day and is responsible for processing inmates who are pending confinement.
The Facility, located on Juvenile Center Road, employs 98 deputies and 71 detention officers along with nine members of a civilian support staff. The Division’s primary objectives include operational security and focuses on the safety of the officers, support staff, and inmates who live and work within it.
The inmate population varies but averages 569 inmates daily. The Facility booked 10,641 (males-8,104)(females-2,537) in 2014. Due to the size of the inmate population, visitation is allowed by appointment only and must be scheduled by the inmate. Visitation hours are between 1:00 p.m. and 9:00 p.m. daily.
Each inmate is allowed a 45-minute visitation twice per week with up to two adult guests per visit. A guest under the age of 18 must be accompanied by an adult. All visitors are required to provide approved photo identification upon arrival.
Mail for inmates should be addressed to :
New Hanover County Detention Facility
3950 Juvenile Center Rd.
Castle Hayne, NC 28429
Money Orders mailed to the inmate must be made payable to New Hanover County and the inmate’s name should be put in the “memo” section. Otherwise they will be placed in the inmate’s property.
* NOTE *
Packages mailed to inmates containing any items other than letters, cash, or money orders, will be returned to the sender.
Cash for inmates must be deposited into their account utilizing an automated kiosk located in the front lobby of the facility. They are also allowed to accept magazines and soft-cover books, but only if purchased directly from the publisher and parcel-delivered to the Facility. Packages, books, magazines, or other items presented by visitors cannot be accepted for safety and security reasons.
Automated information, such as inmate sentences and projected release date, may be obtained statewide by calling 1-877-NCSAVAN (1-877-627-2826).