Complete and submit the NHC 911 report request form.
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If the situation does not pose a threat to someone's health or safety, it is considered a non-emergency call. Call 910-452-6120 for non-emergencies, such as water, power, or cable outages.
If you need assistance with a non-emergency situation, please do not dial 911. Calling 911 for a situation that is not a serious threat to someone's health or safety may tie up operators who are needed to respond to an active, life-threatening emergency.
Call 911 immediately if there is a life-threatening emergency and you need help from medical, fire, or police services. It is also important to call 911 if someone is threatening harm towards themselves or others, acting violently, or is otherwise a serious threat to others.
The first thing you should hear if you call 911 from within the county is "New Hanover County 911, what is the address of your emergency?" After you give the 911 operator your location and a brief description of your situation, the following will take place:
It is important to remain on the line until the 911 operator tells you it is ok to hang up in case the emergency responders need constant updates about your situation. By continuing to answer questions concerning medical conditions or suspects, you will help provide the emergency responders with information that will prepare them to address the situation as effectively as possible when they arrive on the scene.