Show All Answers

1. How do I report fraud?

If you suspect fraudulent activity involving Medicaid Providers (doctors, pharmacies, etc.,), you should contact the Program Integrity Section of the North Carolina Division of Medical Assistance. You can reach the Program Integrity Section toll-free by calling the CARE-LINE at 800-662-7030 and asking for the DMA Program Integrity Section.

To report fraudulent activity involving grocers, you should contact the United States Department of Agriculture (USDA) at 910-790-2929.

To report recipient fraud in any program, contact the Department of Social Services in which the recipient lives. For New Hanover County Department of Social Services, call 910-798-3500.

2. I moved to New Hanover County from another part of the State, how do I get my benefits transferred?

Contact the New Hanover County Department of Social Services at 910-798-3500.

3. Can I get Social Security and Medicare from Social Services?

Social Security and Medicare are both administered by the Social Security Administration located at 1528 S 16th Street. Social Services administers the Medicaid program.

4. How can I get help with collecting my child support?

Child Support Enforcement services are available to anyone who has custody of a minor dependent child regardless of income. Child Support Enforcement can help in location of absent parents, establishment of paternity for children born outside of marriage, establishment of support obligations, collection and distribution of support, and enforcement of support obligations. In New Hanover County, child support is contracted to Young Williams. The office is located at 3309 Jaeckle Drive in Wilmington.

Call 910-343-3355 for an appointment.

5. If my teenager wants to get a job, what do I have to do?

Go to the NC Labor website and follow the instructions for completing a Youth Work Permit.

6. Can I get help with transportation to and from work or Medical appointments?

If you are receiving Medicaid and you need assistance getting to medical treatment, call the Transportation Coordinator at 910-798-3500 option 7 or come into the New Hanover County Department of Social Services.

Assistance with transportation to and from work is based on income and availability of funds. You will need to see a social worker in Services Intake. Call 910-798-3500 to make an appointment.

7. How can I get help paying my rent, light bill, etc.?

You can call New Hanover County Department of Social Services at 910-798-3500 to make an appointment or you can come to the agency and be seen by a worker on a walk-in basis. A social worker will assess the situation and determine if we can assist you. If you already have a social worker, contact them to make an appointment.

8. How Can You Support and Strengthen the Community?

Some opportunities are:

• Faith Community Fund: donate money to be used to assist clients in need.
• Adopt-a-Family: volunteer to mentor a family in our Work First Program.
• Summer Camp Opportunities: donate money to allow foster children the opportunity to attend camp.
• Luggage Program: donate luggage to foster children.
• Foster Children Christmas Party: donate money for this annual event.
• Foster and Adoptive Parent: become a foster or adoptive parent to children in need.
• Adopt-a- Foster Child for Christmas: volunteer to provide Christmas gifts for a child.
• Life Guide: provide support as a mentor to a child aging out of foster care.
• Assist Foster Parents: offer church facilities for training; support foster parents in your congregation.
• Backpack Program: provide new school backpacks for children in foster care.
• School Supplies: provide school supplies for children in foster care.
• Photo Albums: provide new photo albums for foster and adoptive children to make their own personal Life Books.

9. How do I apply for a job with DSS?

The New Hanover County Department of Human resources accepts applications on behalf of the Department of Social Services. Applications for Economic Services are accepted on an on-going basis and are maintained by the County Department of Human Resources. The Department of Social Services requests applications as vacancies occur.

All other vacancies are advertised. The County Department of Human Resources accepts applications for these vacancies as they occur and forwards them to the Department of Social Services.

You may contact the Department of Human Resources regarding the status of vacancies within the county, including the Department of Social Services. The number is 910-798-7178. New Hanover County also has a "Job Line" number that consists of a recording listing job opportunities within the county. That number is 910-798-7163. You may also visit New Hanover County's website.

10. How do I get to your office?

The New Hanover County Department of Social Services is located in the Health and Human Services building between 16th and 17th Streets at 1650 Greenfield Street. Some familiar landmarks that are close to our facility are the Wilmington Housing Authority, the Social Security Administration, and the Scottish Rite Temple.

11. What are your hours?

The agency is open Monday, Wednesday through Friday from 8 am to 5 pm and on Tuesday from 8 am to 6 pm.