New Hanover County

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Homeland Security Alert














Updated and Maintained




Lt. J.J. Brewer













Captain B.D. Blackmon

 Division Commander


Lieutenant D. Biddle


910-798-7500 Main

910-341-4349 FAX


Hours of Operation

M-F 8:00-4:45

Sat 10:00-2:00



ASU receives numerous citizen complaint calls regarding many animal-related situations.  The complaints should be handled in order of priority dependent upon public safety concerns and animal cruelty issues.   Both areas are a major concern to the division; however, human safety must take precedence over animal risk in every situation.  Calls are received at the shelter Monday through Friday from 8:00 a.m. until 4:45 p.m. at 910-798-7500.  After-hours calls may be received through the same number or by contacting the 911 center.  

Note:  After-hours emergency response is limited to rabies exposure situations, such as an animal bite; injured or sick animals where no owner is present; or law enforcement assistance.  


Animal-related complaints will be handled by Animal Control Officers in the following order:

1.    Rabies exposure situations, including animal bites or rabies vector contact.

2.    Injured and or sick animals.

3.    Law enforcement back up, including co-worker assistance.

4.    Domestic animals in high volume public areas, e.g. school yard.

5.    Dangerous/potentially dangerous (documented) and/or vicious (undocumented) dogs.

6.    Contained animal pick up, including traps.

7.    Animal cruelty or mistreatment, such as check conditions.

8.    Public assistance, including see caller and Complaint/Investigation Reports (e.g. barking dogs).

9.    Canvassing for rabies compliance.

10.  Routine or requested area patrols, including animals running-at-large.